Recent experiences navigating the digital environment of the United States Postal Service verified what I discovered in an upcoming Reader’s Corner discussion with Kevin Roose, author of “Future Proof: 9 Rules for Humans in the Age of Automation.” Because of his work as a technology writer and columnist for the New York Times, Roose is well-versed in the pervasiveness of technology in our lives. “Future Proof” is a guide on living as a human in a society increasingly organised by and for machines.
Roose’s major focus is on helping customers reclaim their lives through a variety of innovative tactics, including “demoting their devices,” which is to say, going on a phone detox plan that he personally did for 30 days and survived to tell the tale of his richer life during that time.
He recommends brushing up on the human abilities that machines can’t duplicate in order to keep your career and your sanity. Roose contradicts many technology gurus’ optimistic assessments of AI by outlining “four main claims” that AI optimists use to argue that will have far more good than negative consequences.
This claim is based on the assumption that AI is created to work alongside humans rather than against them. Despite the fact that my experience is anecdotal, I find it difficult to imagine I’m the only consumer to notice significant differences between the benefits of speaking with a live person and the AI machines we’re compelled to utilise in so many of our transactions today. In the more strict and inflexible set of alternatives employed in the online or phone experience, the personal experience of interacting with a person who can adjust to the individual issue of the customer is often lost.